Lesson’s Learning Outcomes
After completion of this lesson, learners will:
- Gain a comprehensive understanding of the complexities involved in quality assurance systems in higher education at the institutional level.
- Acknowledge the importance of accreditation, assessment, evaluation systems, and audits in maintaining educational standards.
- Acquire the skill to conduct comprehensive needs assessments and effectively include stakeholders.
- Engage with methodologies for setting clear, measurable objectives and desired outcomes in QA.
- Integrate international standards such as ISO 9001 into QA processes, emphasizing continuous improvement.
- Develop comprehensive protocols and instructions for academic and administrative tasks.
- Employ systematic methodologies to monitor and evaluate quality assurance processes for efficacy. Create strategic action plans using evaluation suggestions to improve institutional quality.
Authors
This lesson was developed by the QA-SURE Team at the International School of Social and Business Studies (ISSBS) in Slovenia.
Lesson’s Reading
Translated Reading
Learning Resources for Curious Minds
VIDEO: What is Total Quality management (TQM)? | 7 Principles of Total Quality Management. https://youtu.be/renlXcpK9sk
VIDEO: What are quality standards? https://youtu.be/XSAzVS3fvXA
European Comission. 2019. Stakeholder Engagement in Quality Assurance Processes. Interim Report by the Education and Training 2020 Working Group Schools
Matei L. and Iwinska J. 2016. Quality Assurance in Higher Education. A Practical Handbook.
Matorera, D. 2018. Quality Management Systems in Education. In book: Quality Management Systems – a Selective Presentation of Case-studies Showcasing Its Evolution
